Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) form a binding agreement between you (“you”, “your”, or “Customer”) and AZ Digital Inc. governing your access to and use of the LLMRanks website, dashboard, APIs, and any related services (the “Service”). By signing up for or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, in which case “you” refers to that organization.

2. Eligibility

You must be at least 16 years old (or the age of digital consent in your jurisdiction, if higher) and have the legal capacity to enter a contract to use the Service. The Service is not intended for use by anyone barred from receiving it under U.S. or other applicable law.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials, for all activity that occurs under your account, and for promptly notifying us if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms or that create risk for the Service or other users.

4. Plans, billing, and cancellation

• Subscriptions. The Service is offered on a recurring subscription basis billed monthly or annually depending on the plan you select. Fees are payable in advance and are non-refundable except as required by law or as expressly stated in these Terms.
• Auto-renewal. Subscriptions renew automatically for the same billing period at the then-current price unless you cancel before the renewal date. You can cancel anytime from the billing portal.
• Payment processor. Payments are processed by Stripe. By providing payment information you authorize us and Stripe to charge the applicable fees, taxes, and any other amounts you owe to your payment method.
• Free tier and trials. If we offer a free tier, free trial, or other promotional access, the included usage limits and duration are described at the point of sign-up. We may modify or discontinue free tiers and trials at any time.
• Refunds. Pre-paid fees are non-refundable except where required by law. If you believe you were billed in error, email billing@llmranks.io within 30 days and we will review in good faith.
• Price changes. We may change subscription prices on at least 30 days' notice. Changes take effect on your next renewal; you can cancel before then if you do not accept them.

5. Acceptable use

You agree not to:

• audit, monitor, or submit prompts about brands, domains, or individuals you do not own or do not have authorization to assess;
• use the Service to violate any law or third-party right, including intellectual-property, privacy, and publicity rights;
• interfere with or disrupt the Service, attempt to gain unauthorized access to accounts or infrastructure, or probe for vulnerabilities outside a coordinated disclosure program;
• reverse-engineer, decompile, scrape, or otherwise attempt to derive the Service's source code, internal pipelines, prompts, or machine-learning models;
• resell, sublicense, or repackage the Service or its outputs as your own product without express written permission;
• use the Service to generate or distribute spam, malware, deceptive content, or content that incites violence or harms minors;
• misuse the Service's automated capabilities to overload or degrade availability for other users.

6. Customer data and ownership

You retain ownership of the brand information, prompts, content, and other data you submit to the Service (“Customer Data”). You grant LLMRanks a limited, worldwide, non-exclusive license to host, process, and use Customer Data solely to provide and improve the Service. We will not sell Customer Data or use it to train third-party models on identifiable terms.

We may use aggregated, de-identified information derived from usage of the Service to operate, secure, benchmark, and improve our pipeline.

7. Our intellectual property

The Service, including its software, design, prompts library, audit methodology, scoring formulas, model orchestration, and brand assets, is and remains the property of AZ Digital Inc. and its licensors. These Terms do not grant you any rights to our intellectual property beyond the limited right to use the Service in accordance with these Terms.

8. Confidentiality

Each party may receive non-public information from the other in connection with the Service. The receiving party will use reasonable care to protect that information and will not use or disclose it except as needed to perform under these Terms or as required by law.

9. Third-party services and links

The Service relies on third-party providers (e.g. authentication, payment, hosting, AI inference, search-engine data). We do not control those providers and are not responsible for their content, policies, or availability. The Service may also link to third-party websites, which you visit at your own risk.

10. Service availability and changes

We aim to keep the Service available, but we do not commit to a specific uptime SLA at this stage. We may modify, suspend, or discontinue any part of the Service at any time. If we make a material adverse change that affects your subscription, we will use reasonable efforts to notify you in advance.

11. Suspension and termination

You may cancel your subscription at any time through the billing portal. We may suspend or terminate your access if you breach these Terms, fail to pay amounts due, or use the Service in a manner that creates legal or operational risk. On termination, your right to use the Service ends and we may delete Customer Data after a reasonable grace period.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or that its outputs are complete, accurate, or current. AI-generated content can be inaccurate; you are responsible for reviewing outputs before relying on them for material decisions.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to these Terms, even if advised of the possibility of such damages.

Our aggregate liability for any claim relating to these Terms or the Service is limited to the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless LLMRanks and its officers, employees, and agents from any third-party claim arising out of (a) your use of the Service in violation of these Terms, (b) your violation of any law or third-party right, or (c) your Customer Data, in each case to the extent permitted by applicable law.

15. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The exclusive venue for any dispute arising out of or relating to these Terms is the state and federal courts located in Delaware, and each party consents to personal jurisdiction in those courts. Nothing in this section limits your rights as a consumer under applicable mandatory law in your country of residence.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will provide notice (e.g. by email or via the dashboard) before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes.

17. Contact

AZ Digital Inc.
legal@llmranks.io